Case Study: Pierce AB achieves scalable local delivery and higher customer satisfaction with Metapack

Managing Pierce AB’s International Expansion With Local Delivery Solutions

Pierce AB, an online retailer of motorcycle and snowmobile products operating 16 European markets with 40 localized websites, needed to present a local face to customers while consolidating and scaling logistics and customer service across borders. To manage roughly 800,000 parcels a year and simplify international growth, Pierce AB chose Metapack and its MetaPack Manager to unify delivery management and enable local carrier integration.

Using Metapack’s MetaPack Manager, Pierce AB centralized label printing, carrier assignment and customer messaging—expanding from four to 13 local carriers, enabling SMS delivery updates, and implementing robust reporting to track inbound/outbound/picked/packed/shipped metrics. The result was measurable: reduced inbound customer calls and emails, improving delivery ratings and reviews month-over-month, and greater operational confidence to support ongoing international expansion.

Pierce AB

Stefan Rönn

Chief Operating Officer and founder