Case Study: John Lewis & Partners boosts Click & Collect and delivery efficiency with Metapack

John Lewis & Partners boosts Click & Collect to 40%+ of online delivery with Metapack

For over 20 years, John Lewis & Partners has partnered with the vendor Metapack to bridge the gap between its trusted in-store experience and the growing demand for digital convenience. The challenge was to seamlessly integrate online and physical retail channels to meet evolving customer expectations while maintaining high service standards.

The solution involved implementing Metapack's carrier management system to launch and scale a Click & Collect service, automatically routing orders for optimal delivery. This collaboration resulted in Click & Collect becoming the retailer's fastest-growing channel, representing over 40% of online deliveries, while reducing delivery failures and enabling a rapid four-week deployment across multiple warehouses.

John Lewis & Partners