Case Study: B&Q achieves flexible, intelligent delivery operations with Metapack

How Metapack Powers Delivery Innovation for the UK’s Largest DIY Retailer

B&Q, the UK's largest DIY retailer, faced complex delivery challenges due to its vast range of products, from small parcels to large furniture, and the logistical demands of its growing online marketplace. The company needed a flexible solution to provide customers with diverse delivery choices and manage fulfillment from over 1,300 sellers, all while maintaining high service standards.

Metapack provided B&Q with access to its extensive library of carriers, enabling the retailer to select the right service for every delivery requirement. The partnership offered intelligent data insights for performance monitoring and strategic expertise for navigating regulatory challenges. This solution gave B&Q enhanced flexibility, supported its diverse delivery needs, and transformed its fulfillment into a competitive advantage.

B&Q

Kevin Saven

Fulfilment Transformation Lead