Case Study: Halfords achieves scalable free delivery to store with Metapack

Halfords scales 30,000 product lines with Metapack

Halfords, a UK-based motoring and cycling retailer, faced the challenge of adapting to changing consumer behaviors by launching a free delivery to store option without incurring additional implementation costs or resources. To meet this need, they turned to vendor Metapack, with whom they already used the Supplier Direct solution for shipping.

Metapack's existing system allowed Halfords to easily add the 'free delivery to store' option with no extra cost. This solution provided enhanced scalability, expanded delivery flexibility, and full visibility into orders. The results for Halfords included increased customer loyalty and higher in-store sales, as customers were drawn to collect their online orders and utilize additional services.

Halfords