Case Study: Global Logistics Provider drives growth and faster carrier management with Metapack

Global Logistics Leader Transforms Carrier Management to Drive Growth

Global Logistics Provider, one of the world’s largest contract logistics providers, was looking for a better way to manage carrier complexity across its business, especially in the UK where it handled a large share of global operations. Its existing carrier management setup had inflexible modules, weak reporting, and growing challenges from customer direct carrier integrations, creating operational risk and inefficiency. Metapack provided the carrier management platform and support needed to help address these issues.

Metapack worked with Global Logistics Provider to build a tailored 3PL carrier management programme, including a bespoke commercial model, a scalable unified platform, streamlined integrations, high-performance APIs, dedicated professional services, and sales enablement. Over 30 months, the partnership improved platform stability, increased carrier service implementation speed by 300%, delivered 13 new customer wins, and put projected annual parcel volumes on track to exceed 20 million, while also reducing implementation time and cost and improving new business conversion.