Case Study: Festive Lights achieves time and cost savings and expanded delivery options with Metapack

Festive Lights adopts MetaPack to automate carrier allocation and increase efficiency in the warehouse

Festive Lights, a Lancashire-based retailer of indoor and outdoor lighting and Christmas decorations, was struggling to scale its online business because despatch was manual: orders were printed in batches, addresses typed into carrier systems and labels printed individually, which limited nightly shipments, increased costs and created scope for human error. To automate and future-proof fulfilment, Festive Lights adopted Metapack’s MetaPack Manager for carrier allocation and label/tracking generation.

Metapack implemented an automated despatch solution that instantly assigns the most appropriate courier, produces labels and tracking records, and integrates a wider range of delivery options (from pre-10am to international services). The result for Festive Lights has been notable time and cost savings, reduced errors, an expanded delivery offering and improved customer satisfaction and retention, allowing the business to handle more orders more efficiently.

Festive Lights

Richard Butterfield

Shipping Manager