Case Study: B&Q achieves flexible, data-driven delivery with Metapack

B&Q manages 1.5 million SKUs with Metapack

B&Q, the UK's largest DIY retailer, faced complex delivery challenges due to its vast range of products and marketplace expansion. They needed a flexible solution to manage everything from small parcels to large, bulky items while meeting rising customer expectations for choice and service. Partnering with Metapack, B&Q sought to leverage its delivery platform and extensive carrier library to gain the necessary flexibility and control.

Metapack provided B&Q with access to its comprehensive carrier network and intelligence platform. This solution allowed B&Q to dynamically select the right carriers for diverse delivery requirements, monitor performance with data insights, and navigate complex regulations. The partnership with Metapack enhanced carrier flexibility, supported strategic growth, and transformed fulfilment into a competitive advantage for the retailer.

B&Q