Case Study: Childrensalon achieves significant cost savings and automated dispatch with Metapack

Automation Through Metapack Leads to Significant Cost Savings

Childrensalon, one of the UK’s leading online retailers of children’s fashion, was hampered by a manual despatch operation—multiple carriers, printed picking lists and invoices, slow tracking retrieval and a heavy burden on customer service. To streamline operations during a move to a larger warehouse, Childrensalon selected Metapack, deploying MetaPack Manager along with Metapack’s automation and tracking services to reduce manual activities and improve order visibility.

Metapack integrated orders from the website into a single system that automates carrier allocation, produces all labels to one printer and sends tracking emails at despatch. Metapack’s solution eliminated handwritten documentation, cut carrier costs, reduced inbound customer service calls and significantly increased operational efficiency, allowing Childrensalon to maintain high service levels while freeing resources to support growth.

Childrensalon

Ian Davidson

IT Director