Case Study: Stay Alfred cuts chargebacks 62% and reduces cancellations 15.6% in 4 weeks with MetaMap

How the rental platform Stay Alfred used Mati to cut by 62.3% chargebacks in 4 weeks

Stay Alfred, an upscale U.S. rental platform, was facing high fraud-driven chargebacks and cancellations that traditional prevention tools couldn’t eliminate. To tackle this, Stay Alfred adopted MetaMap (Mati)’s User Verification platform to strengthen guest identity checks across booking flows.

MetaMap (Mati) deployed an ID-based verification flow targeted at high-risk bookings (under 3 days and in specific cities), integrated in one day and usable via web, app, email or SMS. The solution cut chargebacks by about 62% within four weeks (≈−62.3/−62.4%), reduced cancellations by ~15.6%, pushed fraudsters off the platform, and scaled quickly across Stay Alfred’s 800k+ guest base.

Stay Alfred

Nick Garcia

Director of Guest Services