Case Study: Dialog reduces licensing costs and secures business continuity with Metallic Office 365 Backup

Dialog slashes licensing costs and supports business continuity with Metallic™ Office 365 Backup

Dialog, Australia’s leading privately owned IT services organisation, needed a simple, reliable way to protect its Office 365 environment after moving to the cloud and adopting Microsoft Teams. Dialog found that built‑in Office 365 tools couldn’t meet its data retention and business continuity requirements (mailboxes were deleted 60 days after license removal), so it selected Metallic’s Office 365 Backup to provide a secure, managed backup solution across its group companies.

Dialog deployed Metallic Office 365 Backup to protect Exchange, SharePoint Online, Teams and OneDrive, onboarding within hours and avoiding the need to build its own infrastructure. Using Metallic’s SaaS model with fixed per‑user pricing and unlimited retention, Dialog cut annual licensing costs by $20,000, avoided $50,000 in upfront costs, reduced time spent managing backups by 95%, and improved SLA compliance and business continuity.

Dialog

Robert Passlow

IT Infrastructure Team Lead