Case Study: A&O Shearman achieves efficient mailroom tracking and delivery with Metafour courier and mailroom software

A&O Shearman improves mailroom tracking for 2,000 people with Metafour

A&O Shearman, a major global law firm, faced challenges with its outdated in-house mailroom system at its Liverpool Street office. The system could not track outbound deliveries to create a full chain of custody and lacked the service level and functionality required by the firm's partners. Metafour Ltd was engaged to design and implement a tailored solution for their complex workflows.

Metafour implemented a comprehensive mailroom system that tracked both inbound mail and provided an audit trail for outbound items. The solution integrated with carrier accounts for rate-shopping and booking, and it assigned consignment numbers for accurate client billing to prevent revenue loss. This transformed the firm's mailroom operations, with the system becoming a key element in the efficient delivery of its business support service. Metafour maintains a long-term relationship with the firm, providing regular updates to keep the technology current.

A&O Shearman