Case Study: Leading Greek Gas Company achieves rapid, error-free teleworking request management with MetaDocs Ultimus BPM Suite

Ultimus BPM Suite Successful management of employees’ teleworking requests during the COVID-19 pandemic

A leading Greek gas company faced the significant challenge of swiftly managing a high volume of complex employee teleworking requests to comply with new state regulations during the COVID-19 pandemic. The vendor, MetaDocs, was tasked with designing and deploying a completely new electronic business process on an extremely tight deadline to meet this urgent need.

Using the established Ultimus BPM Suite, MetaDocs developed a specialized teleworking process that integrated seamlessly with the customer's existing systems. The project was delivered in an exceptional 15 days, half the normal development time. The solution ran with zero errors from its first day of operation, successfully and flawlessly handling the request forms and documents for all 350 employees.