Case Study: Jiji achieves 5x more automated support responses with MetaDialog

Jiji boosts automatic answers 5x with MetaDialog

Jiji.ng, a major Nigerian online marketplace, faced a significant challenge in managing tens of thousands of daily customer inquiries received via social media. Their existing rigid automation tools were insufficient, forcing them to choose between dropping performance metrics or increasing support staff and costs. To address this, they partnered with MetaDialog to implement its AI chatbot solution.

MetaDialog implemented its AI engine through a detailed five-step integration process, which involved training the system on Jiji's internal data and live testing. The solution successfully automated customer support, instantly answering 81% of inquiries correctly and handling five times more questions automatically. This drastically reduced response times and increased the support team's efficiency without requiring new hires.

Jiji