Case Study: JD Williams achieves PCI compliance and 100% policy acceptance with MetaCompliance

JD Williams - Customer Case Study

JD Williams, part of N Brown Group plc and one of the UK’s leading direct home shopping businesses, faced an imminent PCI compliance deadline and needed to protect millions of customers’ payment data. The company’s existing policy distribution was manual and labour‑intensive, so JD Williams selected MetaCompliance and its Advantage product to centralise policy management and meet PCI DSS requirements.

MetaCompliance implemented Advantage with a staggered, Citrix-compatible roll‑out by department and site, providing on‑site and remote support. The solution automated policy dissemination, risk assessments, surveys and eLearning, and its “snooze”/enforcement feature delivered a 100% acceptance rate for targeted users with the MetaCompliance agent installed. As a result, JD Williams improved its security posture, reduced manual effort that previously would have required multiple site managers and months of work, gained an auditable trail for external auditors, and played a pivotal role in achieving PCI compliance.

JD Williams

Geoffrey Lloyd

JD Williams