Case Study: Synctera improves customer satisfaction and self-service analytics with Metabase

Synctera uses Metabase to improve customer satisfaction and self-service analytics

Synctera, a banking and payments platform, needed a faster BI and embedded analytics solution after their previous tool was too slow, hard for customers to self-serve with, and backed by weak technical support. The CEO even experienced a 14-second pivot table load time in a customer-facing dashboard, prompting the team to look for a better option.

Metabase enabled Synctera to launch self-service analytics for both internal teams and external customers through performant, browser-based dashboards with strong multi-tenant security. With Metabase, Synctera improved customer satisfaction, increased self-service analytics, reduced ad-hoc requests, and saved analysts significant time, while also benefiting from responsive technical support.

Synctera

Dave Holmes-Kinsella

Head of Data Science