Case Study: Sunglass Fix achieves real-time, company-wide insights and rapid reporting with Metabase

Sunglass Fix explores their business with Metabase

Sunglass Fix, a sustainable sunglass repair company serving hundreds of thousands of customers in 170 countries, needed faster, more accessible reporting to support on‑demand lens manufacturing and cross‑company decision‑making. Their legacy PHP and e‑commerce reports were IT‑controlled, slow to build, and inflexible, so they adopted Metabase as an affordable, real‑time query and reporting tool to make data available to everyone.

Metabase was rolled out for dashboards and self‑serve reports across orders, forecasting, SLA performance, inventory, capacity planning and more, enabling teams from management to manufacturing to ask questions and get answers in minutes. The impact was dramatic: reports that previously took months to develop were recreated in hours (the eight legacy reports plus ~50 new ones), almost every employee uses Metabase daily, data gaps were identified and fixed, and daily aggregations now deliver fast YTD and operational visibility that improved forecasting, fulfillment, and SLA tracking.

Sunglass Fix