Case Study: Gojek achieves company-wide transparency in customer care with Metabase

Gojek brings company-wide transparency to customer care with Metabase

Gojek, a leading on-demand service provider in Southeast Asia, needed a fast, simple way for its data team to reduce ad-hoc queries and share dashboards and reports without requiring expensive BI licenses for everyone. The team was looking for an easy-to-use business intelligence solution that non-technical users could adopt quickly, and they chose Metabase after evaluating other open-source BI tools.

With Metabase, Gojek rolled out company-wide analytics for teams including Business Intelligence, Customer Care, Fraud Prevention, and Onboarding. Metabase became a daily reporting and customer care portal used by thousands of employees, helping Gojek improve transparency, speed up debugging and tracking to under 5 minutes, and empower more people to answer their own questions without waiting on analysts.

Gojek

Crystal Widjaja

Senior Vice President