Case Study: Aula cuts support tickets by 87% with Metabase Embedded Analytics

Aula cuts support tickets by 87% with Metabase Embedded Analytics

Aula, a digital learning platform for educators and students, needed a faster way to access student engagement data. Before using Metabase, educators had to file support tickets just to check attendance or content interaction, creating a slow handoff between Support and Data teams.

Aula embedded Metabase Embedded Analytics directly into its platform so educators could view real-time dashboards without waiting on reports. With Metabase, support tickets for engagement reports dropped 20% in the first six months and 87% after a year, while about 3,000 educators gained self-service access to analytics and could make faster decisions.

Aula

Mariana Aguiar

Customer Success Consultant