Case Study: a $1BN e-commerce grocery shopping and delivery services company achieves trusted, governed analytics with Messina Group

a $1BN e-commerce grocery shopping and delivery services company reduces technical debt by 90% with Messina Group

The customer, a $1bn e-commerce grocery shopping and delivery services company, was undergoing a digital transformation but faced a challenge. Its legacy reporting processes lacked proper Data Governance, which caused confusion and company-wide mistrust of data. Messina Group was engaged to help balance data accessibility with governance.

Messina Group implemented a tailored Data Governance Program for the client, defining team structure, RACI, and technology enablers. This framework ensured shared understanding of data metrics and lineage. The program led to the retirement of hundreds of reports and data marts, reducing technical debt by 90% and promoting adoption from over 500 users across the organization.