Case Study: Veriff achieves 35% higher SMS delivery rates with Messente Communications

Veriff improves SMS delivery by 35% with Messente

Veriff, an AI-powered identity verification platform, faced significant challenges with its previous SMS provider, including below-average delivery rates and long support wait times. This resulted in user drop-off during signups and an influx of support requests for their customers. Veriff turned to Messente's SMS services to improve the reliability of their identity verification process.

Messente provided a dedicated account manager whose primary role was to actively monitor traffic and increase delivery rates. This solution led to Veriff's SMS delivery rates soaring to a global average of 95%, a 35% improvement. Support tickets related to SMS dropped by 70%, and Messente's response time for support was under one hour, greatly enhancing the customer onboarding experience.

Veriff