Case Study: Repagalia boosts conversions and deliverability and improves cost-effectiveness by 19% with Messente Communications' Verified SMS

Repagalia - Customer Case Study

Repagalia, a Madrid-based debt settlement company that helps clients negotiate and repay debts, faced low customer engagement, lack of trust and poor SMS deliverability with its previous messaging provider. They turned to Messente to improve critical communications, using Messente’s Omnichannel API and Verified SMS to strengthen verification and outreach.

Messente delivered fast API integration, a dashboard with reporting, Verified SMS with a verified badge and profile, and SMS fallback, leading to measurable gains: a 3% increase in general conversions, a 7% increase in remarketing conversions, 13% higher deliverability and 19% improved cost-effectiveness. Repagalia now uses Messente for OTP phone verification, payment reminders and retargeting, boosting trust and engagement.

Repagalia

Alex Tejido Shelly

Chief Operating Officer