Case Study: Bigbank achieves reliable, automated customer communications with Messente Communications

Bigbank - Customer Case Study

Bigbank, a specialist bank operating in nine countries, needed a reliable, fast way to communicate with customers for contract updates, application reminders, payment notices, authentication and customer service while modernizing legacy systems and automating manual messaging tasks. To meet this challenge they turned to Messente, using its SMS and API-enabled messaging services to handle customer authentication, transactional messages, notifications, internal system monitoring and marketing.

Messente provides near-instant delivery and a high open rate (about 98%), supporting Bigbank’s customer journey across markets and channels and enabling tighter operational monitoring; the two have partnered for around ten years with Messente responding quickly to issues. With Messente’s API Bigbank is expanding automation of notifications and reducing manual communications, giving them a dependable multichannel messaging backbone for authentication, reminders and customer service.

Bigbank

Kristjan Bek

IT Manager