Case Study: EPC Choice boosts lead qualification with MessageMind AI support

EPC Choice Boosts Lead Qualification with Multi-Channel Al Support

EPC Choice, a leading UK Energy Performance Certificate provider, faced significant challenges managing complex technical inquiries about compliance regulations and grant eligibility that came through their website chat and WhatsApp. Their sales team struggled to qualify leads effectively while simultaneously providing the accurate, detailed responses customers required from hundreds of pages of regulatory documentation.

MessageMind implemented its AI solution by creating a comprehensive knowledge base from EPC Choice’s regulatory PDFs and technical guides, deploying it across both website chat and WhatsApp. The system automated 91% of regulatory inquiries, achieved a 68% contact capture rate, and reduced the sales team's time on routine questions by 45%, allowing them to focus on high-value client relationships.

EPC Choice