Case Study: CAP Anesthesia achieves clearer on-call rostering with Sinch MessageMedia SMS integration and Zapier

Zapier SMS integration automates on-call staff roster for better clarity and efficiency

CAP Anesthesia, a group of board-certified anesthesiologists, faced a challenge with its on-call staff roster. The practice struggled with a lack of transparency, confusion over who was scheduled, and instances where staff forgot they were on call. To address this, they turned to vendor Sinch MessageMedia for an SMS solution.

The solution implemented by Sinch MessageMedia used a Zapier integration with Google Sheets to automate the rostering process. An SMS was automatically sent to the next day's on-call staff member requesting confirmation; their reply was then logged in a shared spreadsheet for clarity. This process provided tremendous clarity, eliminated confusion, and made the entire roster system run seamlessly, with all staff reported as being very pleased with the results.

CAP Anesthesia

Riaz Hooshmand

Anaesthetist