Case Study: Youth Opportunities achieves efficient, cost‑effective student communication and hundreds of hours saved with Sinch MessageMedia's SMS4Act!

Youth leadership non-profit improving student engagement through SMS

Youth Opportunities, a South Australian not-for-profit delivering personal leadership programs to young people, struggled with trainers individually calling and texting students from personal phones — a time-consuming, inconsistent and costly process. To solve this, Youth Opportunities adopted Sinch MessageMedia’s SMS4Act! (integrated with their Act! CRM) to send and record texts directly from the shared database, beginning in December 2015.

Sinch MessageMedia’s SMS4Act! allowed trainers to send bulk or individual SMS from Act!, log replies against contact records, and automate logistics, follow-ups and alumni communications. The change has streamlined outreach to cohorts and past graduates, improved student engagement, and delivered measurable efficiency gains — “time savings of hundreds of hours” — by replacing manual personal messaging with a fast, cost-effective SMS workflow.

Youth Opportunities

Nina Pullen

Training and Program Administrator