Case Study: Wesley Mission Queensland boosts efficiency and security with Sinch MessageMedia

Wesley Mission Queensland serves better with Sinch MessageMedia

Wesley Mission Queensland is a large not-for-profit community service provider with 3,000 staff delivering more than 80 services across Queensland. As the organization grew, its SMS communications became decentralized across multiple accounts and service teams, making it difficult to manage messaging consistently, maintain oversight, and quickly reach staff and clients when needed. Sinch MessageMedia’s SMS platform was brought in to replace the legacy directSMS setup.

Sinch MessageMedia helped Wesley Mission Queensland consolidate 20+ messaging accounts into one flexible system, add single sign-on, and standardize permissions and governance. The result was a more secure and efficient communications process, with a 52% cost reduction, faster internal alerts, better shift and appointment updates, and improved service delivery for staff, clients, and families.

Wesley Mission Queensland

Justin Toon

Team Leader