Case Study: Roth Living streamlines scheduling and boosts customer satisfaction with Sinch Engage by Sinch MessageMedia

Roth Living - Customer Case Study

Roth Living, a luxury kitchen retailer and distributor in the United States, needed a faster and more reliable way to manage customer scheduling and service updates. Relying on email alone meant important appointment notifications were often delayed or overlooked, creating communication gaps for urgent messages. Sinch MessageMedia’s Sinch Engage product was used to address this challenge.

With Sinch MessageMedia’s Sinch Engage, Roth Living added SMS updates and service reminders directly into its workflow, including native integration with NetSuite. This enabled real-time communication, reduced manual effort, and improved scheduling efficiency, helping the company reach a 98% customer satisfaction score while delivering a more proactive customer experience.

Roth Living

John McClelland

Manager of Information Systems