Case Study: Palace Property Management achieves faster, reliable tenant communication and streamlined property management with Sinch MessageMedia

Property management business grows 30% YoY with SMS

Palace Property Management, which serves over 600 customers managing more than 70,000 properties, needed a reliable way for property managers to reach tenants because phone calls and voicemail had low engagement. Palace integrated Sinch MessageMedia’s SMS service (MessageMedia API) into its property management platform to give clients a fast, trackable communication channel that could be automated and stored against tenant records.

Sinch MessageMedia’s API was implemented so texts send and return directly into Palace’s system, enabling templates, automation, and a full audit trail for handovers or disputes. The result was higher tenant response rates, faster delivery (SMS typically arrives in ~10 seconds), complete retention from a one‑month free trial (no clients cancelled), reduced staff time chasing tenants, and a contributory boost to Palace’s growth (cited ~30% year‑on‑year), making Sinch MessageMedia a key, cost‑effective component of their offering.

Palace Property Management

Michael Abbott

Chief Executive Officer