Case Study: Property Brokers boosts NPS and improves tenant communications with Sinch MessageMedia SMS

Property Brokers use SMS to grow NPS score 103%

Property Brokers, a national real estate and property management company in New Zealand, sought to improve communication with tenants and streamline internal operations. The challenge was to move beyond less reliable methods like email and letters to a more immediate and effective channel for critical messages in order to enhance engagement and operational efficiency. They worked with Sinch MessageMedia, utilizing its SMS capabilities.

Sinch MessageMedia provided an SMS solution integrated with their CRM to automate reminders for key events like rent arrears, inspections, and notices to vacate. The results were significant: unpaid rent dropped from 3% to 1.7%, vacancy rates decreased, and inspection completions rose from 71% to 90%. Most notably, the company's Net Promoter Score increased by 103% to a score of 65, far exceeding the industry average. Sinch MessageMedia's technology was credited as a key factor in driving this customer satisfaction and overall business growth.

Property Brokers

Will Alexander

Former General Manager