Case Study: JobReady achieves streamlined SMS automation and improved customer engagement with Sinch MessageMedia

Partnership with MessageMedia unearths opportunities for JobReady

JobReady, a cloud-based platform provider that automates operations for education and employment customers, needed a reliable, scalable SMS capability to prove and automate communications. They first partnered with Sinch MessageMedia (MessageMedia) in 2012 to add SMS as a standard feature (via email-to-SMS and an API) after lacking visibility into which customers used SMS and how it could be applied across their product range.

Sinch MessageMedia assigned a partner account manager and marketing support to take the relationship strategic, helping JobReady extend API integration, automate bulk and trigger-based messaging, and improve support and response times. The partnership has driven measurable engagement and efficiency — JobReady reports 100% of its customers use SMS at some point, benefits include verifiable compliance communications and high uptake among younger users (95% of 18–29-year-olds text), with further automation and documentation improvements underway.

JobReady

Hourn

Commercial Manager