Case Study: AMSR Recovered $2 Million in Revenue with Sinch MessageMedia SMS

Medical Supply Company AMSR Recognizes $2 Million in Recovered Revenue After Adding SMS

AMSR, a medical supply company, was experiencing a steady decline in sales due to an inability to connect with key demographics over the phone. Their older customers often had hearing loss, while younger prospects actively avoided calls, leaving emails ignored. To address this challenge, they turned to the vendor Sinch MessageMedia for an SMS solution.

By implementing Sinch MessageMedia's SMS platform integrated with NetSuite, AMSR's sales team could engage these previously unreachable customers. The solution yielded a 21% response rate to outbound texts, leading to $2 million in recovered revenue from sales that originated via text message conversations.

AMSR

Corey Dyben

Marketing and Sales Operations Manager