Case Study: GoConcierge achieves superior guest communications and operational efficiency with Sinch MessageMedia SMS integration

Leading hospitality platform ensures superior service with SMS for hotels

GoConcierge is a web-based task-tracking and guest services platform used by more than 900 hotels in 50 countries. The company needed to automate time-sensitive guest communications—reservation confirmations, follow-ups and transport arrangements—because staff were spending extra time using personal devices and had no easy way to track message delivery and replies. To solve this, GoConcierge selected Sinch MessageMedia’s application programming interface (API) for two-way SMS integration.

Using Sinch MessageMedia’s API, GoConcierge quickly integrated real-time, two-way text messaging into its platform, gaining delivery tracking, reply handling and detailed reporting. The Sinch MessageMedia solution’s redundant network and automatic rerouting improved message reliability worldwide, enabling GoConcierge’s hotel clients to send and monitor communications more efficiently and focus on delivering a superior guest experience.

GoConcierge

Adam Isrow

Founder and Executive Vice President