Case Study: FreshClaim improves work-life balance and SMS efficiency with Sinch MessageMedia

How SMS automation helped FreshClaim get its work-life balance back

FreshClaim, a Melbourne-based healthcare billing startup, needed a better way to manage patient SMS communication as it grew. Staff were using personal phones and manual copy-paste workflows, which slowed down messaging and blurred the line between work and personal time. FreshClaim turned to Sinch MessageMedia and its SMS web portal to address these issues.

With Sinch MessageMedia, FreshClaim moved SMS off personal devices and into a central portal with templates, shared visibility, and a dedicated number. The team says sending texts is now about 75% faster, responses are easier to track, and staff can switch off after hours without feeling tied to patient messages. FreshClaim also plans to integrate the Sinch MessageMedia API with its CRM and HubSpot for even more automation and visibility.

FreshClaim

Courtney Walker

Operations Manager