Case Study: Appliance Parts Company streamlines order notifications with Sinch MessageMedia

How an appliance wholesaler manages customer notifications for 400,000+ products

Appliance Parts Company, a retail appliance parts wholesaler with 16 locations across five states, needed a better way to notify customers when orders were ready for pickup. Their manual process involved checking multiple systems, running reports, and making one-by-one phone calls, which wasted staff time and caused delays and customer frustration. Sinch MessageMedia’s Sinch SMS for NetSuite was brought in to help solve this challenge.

Sinch MessageMedia implemented automated SMS notifications through Sinch Engage integrated with NetSuite, so customers now receive a text as soon as an order is ready for pickup. The result was fewer inbound and outbound phone calls, reduced errors, less time spent on notifications, and improved customer service and employee satisfaction. Appliance Parts Company said the change made a real difference in efficiency and customer relationships.

Appliance Parts Company

Jim Swane

Senior Manager