Case Study: Glamour Shop personalizes customer communication with Sinch MessageMedia MMS

Glamour Shop cultivates the personal-touch customer experience with MMS

Glamour Shop, a four-generation family-owned retail business, wanted a better way to keep VIP customers engaged with timely, personalized updates. Business manager Stephanie Goodwin Cline was already using email and social media, but needed a more immediate, visually appealing channel for time-sensitive promotions and event announcements.

Sinch MessageMedia provided MMS messaging so Glamour Shop could send crisp images, group-blast VIP customers, and communicate in real time from the platform Stephanie already used. The result was more tailored customer communication with very little extra effort, saving significant time and even helping the business close for vacation for the first time in its history.

Glamour Shop

Stephanie Goodwin Cline

Glamour Shop