Case Study: TISSINI achieves reliable, automated NetSuite SMS communications with Sinch MessageMedia

Fast growing retailer TISSINI uses NetSuite SMS integration

TISSINI, a fast‑growing retail social enterprise supporting US Hispanic women, needed a reliable way to communicate with its network of Emprendedoras and end customers. After an unreliable SMS setup in NetSuite that sometimes sent far fewer messages than intended and missed replies, TISSINI implemented SMS integration with the NetSuite platform using Sinch MessageMedia to ensure dependable, automated messaging.

Sinch MessageMedia was integrated into NetSuite to automate almost all customer communications—order confirmations, shipment notifications with tracking links, birthday promotions—and to enable bulk and scheduled sends from a single interface. The solution delivered clear benefits: eliminated missed messages, saved substantial staff time through automation, improved customer experience with real‑time tracking, and added two‑way context via message metadata, giving TISSINI confidence that messages are sent, received, and properly routed.

TISSINI

Sion Tesone

Founder and Chief Executive Officer