Case Study: Appliance Parts Company reduces customer notification calls with Sinch MessageMedia SMS for NetSuite

Appliance Parts Company reduces phone calls and notifies customers across 400,000+ SKUs with Sinch MessageMedia

Appliance Parts Company, a wholesaler with over 400,000 products, faced a challenge in efficiently notifying customers when their orders were ready for pickup. Their previous process relied on manually checking reports and making phone calls, which was time-consuming and not scalable. They partnered with vendor Sinch MessageMedia to find a better solution using SMS notifications.

Sinch MessageMedia implemented its SMS for NetSuite integration to automatically send templated pickup alerts to customers. This solution drastically reduced the number of inbound and outbound phone calls regarding order inquiries. The results included improved employee efficiency, increased customer satisfaction, and fewer client complaints for Appliance Parts Company.

Appliance Parts Company