Case Study: Roth Living achieves 100% customer satisfaction and streamlined scheduling with Sinch MessageMedia

“A no brainer.” Luxury kitchen retailer automates customer scheduling. The result? 100% customer satisfaction

Roth Living, a luxury kitchen retailer with installation services, needed a better way to communicate with customers and field technicians around scheduling and service updates. The company worked with Sinch MessageMedia, using its NetSuite integration alongside a custom solution connected to NextService, to replace slow email-based communication with faster SMS notifications.

Sinch MessageMedia implemented automated text alerts for appointment confirmations, reschedules, technician arrival updates, installation completions, and post-job surveys. The result was real-time visibility for office staff, less paperwork and back-and-forth, more jobs completed each week, and a reported 100% customer satisfaction rate with no negative survey responses.

Roth Living

John McClelland

Manager of Information Systems