Case Study: Replace My Part achieves 85% quote-to-sale conversion with Sinch MessageMedia

3D printing company uses MMS to send quotes and get 85% conversion rate

Replace My Part, a 3D printing company, needed a faster, simpler way to collect information from customers and issue quotes for broken plastic parts. Instead of relying on email back-and-forth, the team wanted a mobile-friendly process that would integrate with their Zoho CRM and help customers send photos of parts easily. They chose Sinch MessageMedia for SMS and MMS messaging.

With Sinch MessageMedia’s SMS for Zoho CRM and MMS capabilities, Replace My Part enabled customers to text photos and details to a dedicated business number, while the team managed conversations from one inbox. The result was a quote response time of about 30 seconds, with 85% of quotes converting to sales within 30 minutes.

Replace My Part

Brad Jeffery

Owner