Case Study: Wenatchee High School reduces office call volume by 60% with MessageDesk

How MessageDesk’s shared team inbox and text-enabled landline service helped prioritize parent communication for Wenatchee High School’s admin staff

Wenatchee High School, a high school in Washington, faced a severe parent communication challenge. Its administrative staff was overwhelmed by a high volume of daily phone calls from parents regarding student attendance, leading to angry parents and an inability for staff to complete other important work. The school turned to MessageDesk to implement a text-enabled landline and a shared team inbox service to address these issues.

MessageDesk provided a solution that text-enabled the school's existing business landline and connected the entire admin team through a shared inbox. This allowed the team to efficiently manage and respond to parent messages. As a result, Wenatchee High School reduced its daily call volume by 60%, received positive feedback from parents, and gave staff more time and flexibility to complete their other tasks.

Wenatchee High School

Kendra

Executive Assistant