Case Study: AMS Healthcare Staffing fills open shifts 3x faster with MessageDesk

How AMS Healthcare Staffing filled care shifts 3x faster by text-enabling their business with MessageDesk’s shared team SMS inbox

AMS Healthcare Staffing, a healthcare staffing company, faced significant challenges communicating with its 200+ nurses and care providers. Using a shared iPhone and a separate mass texting service from SimpleTexting led to confusion, inefficiency, and delayed shift fulfillment. They needed a unified platform to manage team texting effectively and reach their contractors quickly.

By implementing MessageDesk's shared team SMS inbox, AMS consolidated its communications onto a single platform. The solution enabled mass broadcasts, templated messages, and a unified inbox accessible to the entire team. As a result, MessageDesk helped AMS fill open nursing shifts three times faster, significantly reduce daily phone calls, and send nearly 250,000 messages efficiently.

AMS Healthcare Staffing

Rebecca Vale

Staffing Team Manager