Case Study: American Housekeeping reduces phone time and gets paid faster with MessageDesk

How American Housekeeping reduced phone time, got paid faster and collected more reviews

American Housekeeping, a family-owned residential housekeeping company, faced challenges with inefficient phone communication. Their office staff spent excessive time making reminder calls for appointments and overdue payments, while also struggling to collect quality Google reviews. To address this, they turned to MessageDesk for its business text messaging service.

By implementing MessageDesk, American Housekeeping automated text reminders for appointments and payments, integrated text-to-pay links with QuickBooks, and sent automated requests for reviews. This solution from MessageDesk led to a 64% improvement in on-time payments, a 92% reduction in daily phone time, and a significant increase in quality Google reviews.

American Housekeeping

Brittanie

Manager