Case Study: Fedcap improves quality assurance and continuous improvement with Mesma Observe

Fedcap - Customer Case Study

Fedcap, an employability and skills provider in the UK, needed to enhance its learning and assessment processes. They sought to move away from a paper-based system to support continuous improvement and ISO9001 compliance. To address this, Fedcap partnered with vendor Mesma to implement its new Observe module.

The solution from Mesma provided an online platform for scheduling and capturing observations, promoting individual ownership of improvement actions. This resulted in more effective reporting, the ability to identify trends, and the sharing of best practices across the organization. The implementation enabled Fedcap's team to take greater ownership of quality processes and helped drive overall quality assurance and raise standards.

Fedcap

Sandra Russell

Head of Quality Assurance