Case Study: Major National Retailer stops lost customer orders and gains proactive application monitoring with meshIQ AutoPilot

Unaware of Lost Order Not Anymore

Major National Retailer discovered that its composite legacy ordering system — a mix of in-house and third‑party components — was silently losing large commercial orders during peak activity, costing potentially millions of dollars. To diagnose and stop the losses they engaged meshIQ and deployed AutoPilot M6 and AutoPilot for WebSphere MQ to trace message flow and identify the root cause.

meshIQ’s AutoPilot gave clear visibility into when and where messages were being discarded, enabled real‑time alerts and proactive application management, and prevented recurrence of the issue. As a result, the Major National Retailer now monitors and protects customer orders end‑to‑end, stopping lost orders (and the revenue loss they caused), improving availability and reducing operational risk.