Case Study: SKY Mexico improves real-time proactive monitoring with meshIQ AutoPilot

SKY Mexico cuts help desk tickets by 30% with meshIQ

SKY Mexico, a major satellite television provider, faced significant challenges in monitoring its critical IT applications, leading to lost online orders and an inability to meet service level agreements. Their lack of an effective, proactive monitoring solution for their Windows and UNIX-based systems jeopardized customer service and revenue growth. To address this, they turned to vendor meshIQ and its AutoPilot product for a solution.

The implementation of meshIQ's AutoPilot provided SKY Mexico with real-time visibility into all business transactions and applications through a single dashboard. This solution significantly reduced their mean-time-to-repair by 45%, cut help desk tickets by 30%, and reduced problems requiring expensive Tier 3 support by 70%, resulting in markedly improved customer service and operational efficiency.

SKY Mexico