Case Study: Royal Automobile Club improves service and efficiency with meshIQ's AutoPilot monitoring

Nastel Provides A Solution To The RAC

The Royal Automobile Club (RAC) faced a challenge in maintaining staff productivity and service quality after implementing new front-office and integration systems using IBM WebSphere MQ. They were experiencing frequent, time-consuming middleware problems that disrupted internal services and began to impact the customer experience. This led to inefficient use of their skilled specialist support team and fostered a negative internal perception of IT's value. The vendor meshIQ provided its AutoPilot middleware monitoring solution to address these issues.

meshIQ's AutoPilot gave the RAC comprehensive monitoring capabilities, enabling general support staff to detect and resolve simpler problems quickly without always requiring specialists. This solution resulted in a significantly faster resolution of issues and a more efficient allocation of resources. The vendor's tools were so effective that the RAC reduced its need for dedicated middleware specialists from two full-time staff to just one non-specialist. The implementation enhanced customer service levels, improved internal productivity, and increased overall responsiveness.

Royal Automobile Club

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