Case Study: Major International Retailer achieves 40% fewer order failures and $400K+ annual savings with meshIQ

Nastel AutoPilot Provides Business Transaction Management for Major International Retailer

Major International Retailer faced massive holiday volumes that stretched systems across online and brick‑and‑mortar channels, and suffered pricing‑update failures with no visibility into transaction breakdowns. To fix this, the retailer selected meshIQ and deployed meshIQ’s AutoPilot business transaction management solution to monitor pricing transactions, middleware messaging and end‑to‑end processes in real time.

meshIQ automatically discovered and monitored the retailer’s processes, uncovering tens of thousands of middleware queue objects (26% unused, 60% misconfigured) and enabling targeted cleanup and reconfiguration. As a result, order fallout fell 40%, point‑of‑sale abandonment dropped 35%, the retailer consolidated servers for annual savings in excess of $400,000, and overall reliability improvements reduced cart abandonment and saved the business millions during peak season.