Case Study: Multi-Agency Organization achieves proactive, enterprise-wide middleware monitoring and faster issue resolution with meshIQ

Multi-Agency Organization Gains Immediate Benefits From AutoPilot

Multi-Agency Organization ran MQ Series across mainframe and distributed systems supporting many department-built client applications and needed an easier, enterprise-wide way to manage and monitor Queue Managers without relying on command-line tools. After evaluating options, they selected meshIQ and its AutoPilot/WMQ solution (plus message-exploration capabilities) to unify visibility and simplify middleware administration across platforms.

meshIQ deployed AutoPilot with web access, prebuilt and customized businessviews, paging and e-mail alerts, and policies on production Group Managers; this let teams see queue-manager, queue depth, channel and dead‑letter conditions centrally and trigger automatic actions like channel restarts. The result was immediate: instead of customers calling to report outages (previously the norm 99% of the time), problems were detected almost instantly and often resolved before a call—dramatically improving responsiveness, reducing customer-reported incidents, and raising overall service efficiency.