Case Study: a major retailer gains visibility into orders and cuts peak-season fallout with meshIQ AutoPilot

Major Retailer reduces order fallout by 40% with meshIQ

meshIQ worked with a major retailer that faced significant challenges during its peak holiday sales season. The retailer lacked visibility into its pricing update transactions, which often failed and led to inconsistencies between its online channels, in-store point-of-sale systems, and printed circulars. This resulted in customer frustration, cart abandonment, and inaccurate inventory forecasting.

The solution involved implementing meshIQ's AutoPilot solution for business transaction management and deep middleware monitoring. This provided real-time visibility into transaction failures and uncovered tens of thousands of unused and misconfigured queues. The results were a 40% reduction in order fallout and a 35% decrease in point-of-sale abandonment. Additionally, by eliminating unused queues, the retailer consolidated servers and achieved annual cost savings in excess of $400,000.