Case Study: Consumer Retail Company achieves real-time order visibility and $400,000+ annual savings with meshIQ

Major Retailer Gains Visibility into Orders During Peak Season

Consumer Retail Company faced major visibility challenges during its peak holiday season, when pricing updates had to flow accurately across online, in-store POS, label-printing, and circular-printing systems. With no effective monitoring in place, failed transactions caused incorrect pricing, order abandonment, inventory issues, and customer frustration. The company chose meshIQ and its AutoPilot solution to gain deeper insight into business transactions, middleware, and application problems.

meshIQ implemented AutoPilot for real-time business transaction management and deep middleware monitoring, uncovering thousands of unused queues and misconfigured objects. By fixing these issues, the retailer reduced order fallout by 40% and POS abandonment by 35%, while consolidating servers and saving more than $400,000 annually. With meshIQ, the company moved from a manually maintained process map to one that was automatically discovered, monitored, and measured.